FAQS
Answers to common questions about our handcrafted wooden products, materials, and care.
Clear, simple information to help you choose, use, and maintain each piece with confidence.
Frequently Asked Questions
What kind of wood do you use?
We use seasoned Mango Wood, Sheesham, Teak and Acacia. These woods are durable and suitable for everyday use.
Are your products safe for kitchen use?
Yes, all products are finished with food-safe coatings and are completely safe for kitchen use.
Are all products handmade?
Yes, every piece is handcrafted by skilled artisans, making each item unique.
Will every product look exactly the same?
No, natural variations in wood grain and finish are part of the handmade charm.
Do you offer customisation?
Yes, we offer customisation in size, design and finish for both individual and bulk orders.
How long does delivery take?
Delivery takes 5 to 7 working days after dispatch across India.
What are the shipping charges?
We charge a flat ₹100 shipping fee across India.
Can I track my order?
Yes, tracking details will be shared once your order is shipped.
Do you accept returns?
We do not accept returns unless the product is damaged or incorrect.
What if I receive a damaged product?
Please contact us within 48 hours with images and we will assist with a replacement.
How do I care for wooden products?
Clean with a dry or slightly damp cloth. Avoid soaking in water or using harsh chemicals.
Are your products durable?
Yes, we use seasoned wood which ensures long-lasting durability.
Do you offer gifting options?
Yes, our products are ideal for gifting and we also offer custom gifting solutions.
Can I place bulk orders?
Yes, we handle bulk and corporate orders. Reach out to us for details.
How can I contact you?
Email us at nidessahome@gmail.com or WhatsApp us for quick support.